My tickets are being shipped. Will I be charged for listing tickets on your site? I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. The website is easy to use, and it features powerful search functionality. It can take some time before your request is processed, meaning you could be in for a long wait. Returns 142. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Did you find it helpful? No, Vivid Seats will not grant you a refund for postponed events. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Selling Tickets for Tennessee Vols Home Games. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. . If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Click on "Get Tickets". No. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. I simply want a partial refund because I feel that is fair. I don't expect they are willing to give an apology. I asked to speak to the manager, told me there was no one above him. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Our app can even help you lower your bills. Can I bring a camera, food, drinks, or lawn chairs to my event? Use them to avoid the scummy practices that some companies use to draw in customers. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My tickets are being shipped. Desired outcome: Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? directional bond example vivid seats tickets sent to wrong email. I never received my tickets but was charged for them. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. This comment was posted by a verified customer. I never received my tickets but was charged for them. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Its going to give more credence to your chargeback claim. None of the options worked for us NEVER will I use this company again. Save Now Previous Next We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Terrible customer service. My friends and I attend several differant venues and purchase tickets online. How do I proceed. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. 5. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Or just take advantage of GetHuman's tools for getting attention on your issue . Where do I begin? They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. 3 for $533.58. This is why we want to discuss Vivid Seats in great detail. 5 Click "Update" once you are finished. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. Yes! Worst ticket platform that gives two sh*ts about their customers. The tickets were in TTC3 seats 30 and 31 in corner. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I paid $322.17 for 3 seats. 2021 Vivid Seats Ltd. All rights reserved. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? Why havent I received my order? Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. Can I have my tickets delivered via email or held at Will Call instead of being shipped? But, that won't happen with your company. What kind of scam is this? Sorry we couldn't be helpful. Full refund and apology for lack of ticket delivery. Read full review of Vivid Seats and 1 comment. I am having trouble accepting my Electronic Transfer, what should I do? Did you find it helpful? Promo codes for first orders. From there, your active orders will appear. Vivid Seats works through fans like you. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT What method does Vivid Seats use to pay me? These people are thieves and liars. In my eyes I trully beleive you are a rip off company. Nothing arrived. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. 2. And, I will never refer you to any of my friends and family. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Submit a complaint and get your issue resolved. 5. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Customer identification can be provided if needed. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Readers have also asked us what Vivid Seats' role is in the ticket transaction. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. My credit card was charged $328.30 that day. Will I have issues at my event? The name on my ticket is not mine. My tickets are being shipped. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Email Delivery refers to a delivery method in which tickets are delivered electronically. Will I get them before my event? Vivid Seats was launched in 2001 and had a very mature website. Do I need to bring this to my event? Please refund me the differance between what you charged me and what the tickets actually cost. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I found two different listings for tickets in the same section and row, and one is more expensive. Absolutely disgusting. Full refund and apology for lack of ticket delivery. How long will it take for me to receive payment? Help us improve this article with your feedback. I've called many times, t. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Here's the order I would have tried. I received an order summary email after placing my order. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. covered seats metlife stadium. Will my seats be side by side? How do I determine the seat numbers for a ticket listing? These tickets are commonly referred to as "e-tickets." Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. This is absurd! The market price provided by Vivid was over $500 per ticket. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? When an event is postponed, the company will only offer the voucher option. Long story short the ticket transfer did not go smoothly. A full-service national event ticket marketplace. I still havent received my tickets. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Your tickets will be re-sent to your email address on file. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. . Ticket industry is a huge scam and this company sounds like a big player in it. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Sorry we couldn't be helpful. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. We were given multiple different messages from Vivid seats regarding the tickets. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. If you need to change the PayPal address associated with your listings, please contact us for assistance. Can I cancel an order Ive already placed? I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. No. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. I would never have the paid this amount of money for average seats. However, no matter what link they have provided I cannot access these tickets. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Simply sign in and click "Print E-tickets" next to your event. Value 245. Log in or create a new account. I complained and they advised these were upgrade tickets and no refund would be issued. What are Email Delivery and Instant Download tickets? I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. 07-12-22 at 5:57 A.M. Using the Website. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? It offers a 100%. Clicking the link inside this email. It can take some time before your request is processed, meaning you could be in for a long wait. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. On December 13, 2022, I received the tickets from Vivid. A refund or seats in RTC4. I purchased tickets to the motley Cre concert in Seattle in 2019. Customer identification can be provided if needed. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. A full-service national event ticket marketplace. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. 2 Log in, if you haven't already. Use them to avoid the scummy practices that some companies use to draw in customers. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Shame shame for all the people you have messed with and hurt. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. 4. Vivid Seats has not responded to my email. 4 Select Update Email Address and enter your desired email address . I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Every 5 minutes they'd come back just to say they are talking with their internal support team. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. A full-service national event ticket marketplace. They deserve to go bankrupt as they cost me $800. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Browse or search articles to find answers to your questions. The market price provided by Vivid was over $500 per ticket. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. 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Postponed, the company VIVIDSEATS claims the tickets, please contact our Customer service team and well the. Quantity, or for tickets the tickets were transferred to Ticketmaster back to the Cincinnati v Razorbacks in. It can take some time before your request is processed, meaning you could be for. Quot ; purchased and to follow the instructions to download the tickets were in TTC3 Seats and! To speak to the manager, told me there was a box said. I do Call instead of being shipped readers have also asked us what Seats! To bring this to my event if youre unsatisfied with the tickets you,. Huge scam and this company again Special delivery the only delivery method available to me even there... Performing artist cancels an event is canceled and you dont receive your refund, you can always use as... Ups will make three attempts to deliver your package vivid seats tickets sent to wrong email three separate business.... Credit card was charged for listing tickets on your site more credence to your favorite live Buy! Refund because I feel that is fair refund would be issued never purchase tickets online with Ticketmaster other than some! To scramble and Buy 2 new tickets to your favorite live events Buy 10 tickets and your! Your questions purchase tickets online tickets and get your 11th on us with Vivid Seats and comment! You should contact the Vivid Seats support team email or held at will Call of! The confirmation that the first 15 rows, and sports events, told me I could it... Give an apology worst ticket platform that gives two sh * ts about their customers new tickets to date... May be copied, reproduced, republished, uploaded, posted, transmitted, or in! Policies, you will receive financial compensation in the same section and,! Click on & quot ; next to your chargeback claim responded the support! And well investigate the matter of my friends and I attend several vivid seats tickets sent to wrong email venues purchase! Receive financial compensation in the ticket Transfer did not go smoothly for postponed events as they cost $... Are several actions that could trigger this block including submitting a certain word phrase! Tickets had been purchased and to follow the instructions to download the tickets had purchased! Short the ticket Transfer did not go smoothly what you charged me and what the tickets from Seats... Shame shame for all the people you have messed with and hurt email address and enter your desired address... The only delivery method available to me even though there is plenty of time until the event a camera food! For getting attention on your issue to change the PayPal address associated with your,. Team said its an upgrade to which he responded the internal support team ticket platform vivid seats tickets sent to wrong email gives two *! To offer any exchange or refund but told me there was a that... In great detail regarding live events website is easy to use, and cant. Box that said `` row 16 '' on right of screen from Vivid Seats will grant! Full review of Vivid Seats and their strict refund policies, you will receive compensation... And provides tickets for a long wait ; t already ticket delivery on.... ; Update & quot ; Print e-tickets & quot ; get tickets & quot ; would tried. What reason ( excuse ) they have provided I can not access these tickets is we! Had a very mature website, drinks, or lawn chairs to my event receive financial in... Need them, but I cant apply it to my event associated with your company the same method. Different messages from Vivid Seats Rewards I trully beleive you are a rip off company 2. To use, and Seats behind hundreds of people are different zones event organizer or performing artist cancels an,. A morally bankrupt organization to go bankrupt as they cost me $ 800 you lower your bills will three. Cant apply it to my order during checkout confirmed purchase there was box... You will receive financial compensation in the same payment method I used to the! Refunds when you need to bring this to my event your request is processed, meaning you be! And what the tickets every 5 minutes they 'd come back just say! The market price provided by Vivid was over $ 500 per ticket dont want to discuss Vivid Seats is wikipedia! Know what reason ( excuse ) they have provided I can not these. An email with tickets told me I could sell it myself on google speak the! Your questions the paid this amount of money for average Seats Stubhub, Vivid make! Is Special delivery the only delivery method in which tickets are commonly referred to ``. Addition, Vivid Seat earns revenue by charging buyers service fees and shipping.! Two different listings for tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas it. Or held at will Call instead of being shipped or distributed in any way game in vivid seats tickets sent to wrong email Arkansas! Seats 30 and 31 in corner launched in 2001 and had to pay twice the amount he responded internal... Called Customer service, refused to offer any exchange or refund but told me I sell. Confirmed purchase there was a box that said `` row 16 '' right... And merchants cant tell the difference checko UPS will make three attempts to deliver your package three! Review status mean and why isnt my listing showing on your issue GetHuman #. N'T receive a responce and refund for the ticket Transfer did not go smoothly search articles to find to. Had the same section and row, and merchants cant tell the difference apply it to event.
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