Unfortunately, the resin is not heat-proof. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. Clearly the product is failing. Matte finished stones have issues of grabbing and holding on to dirt and oils. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. The formats or sizes available depend on the Silestone treatment. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. Silestone surfaces come with a warranty depending on the manufacturer. Silestone, on the other hand, is not porous. Granite on the other hand can be repaired. It may not be able to fit every budget but there are more affordable options than many people realize. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Not every homeowner has the time or even the opportunity to do this. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. Quartz countertops easily resist spills and ultimately stains. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. This looks exactly like our issues. cracks and chips. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. Hands down, we changed to polished. Any concerns are usually handled with a telephone call. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Still, the company was not truthful about its product and warranty. Anyone tried to take them to court? After we became aware that ACC had taken monies from consumers in three different states we took action immediately. The worktop options brought to us was purely Silestone. High acidic content has been known to damage the quartz countertop surface. Apparently he is hospitalized with a stroke. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. etc. I'd stear clear. I guess a crack in an expensive counter top stone is normal after 20 months? Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In many countertops, the material is porous enough to let bacteria get in and grow. The plan was to fit pieces for the extension which he measured I believe in July 09. This was according to Mr. Oehmsen the second time this CSI defrauded his company. Aesthetically, both granite and quartz are nice to look out. Thats why its so important to do your research and know the pros and cons of all your options. I wasn't a fan of suede Silestone until I saw it in a customer's home. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Required fields are marked *. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. No pressure, but your kitchen countertops are a big deal. Save my name, email, and website in this browser for the next time I comment. Silestone, however, releases little or no radon. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com I do love the look of it. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. We chose SILESTONE "TAO" countertops. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. Is it holding up okay ? Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft The basic edge is square with a slightly eased top edge. Or give my money back. The suede looked dull. I remodeled kitchen had new cabinets and countertops put in. I have read lots of mixed reviews regarding the suede finish. While the countertops have their perks, they also have their flaws. In fact, it requires added support in your cabinets to hold it up. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Stone Systems of Houston installed the countertops in four weeks. Guess thats changed with the bad economic times. Still, that matte piece really made my choice easier. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. Thankfully, you can prevent this from happening. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. Matte finished stones have issues of grabbing and holding on to dirt and oils. This isnt to say that every Silestone countertop will have clear seams. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. The idea is to play with different colors, textures, finishes and style to create visual interest. The counter was installed in May, 2021. The colors of quartz countertops are premade. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. The volcano texture rustic yet smooth to the feel and appearance. After a short stint in public affairs, Wells moved into youth ministry. Appreciate any feedback. But I didn't get it because I was told it was discontinued! The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. How Do You Read A Persian Rug To Tell Its Authentic? Does anyone have experience with Silestone countertops in suede finish? Its a simple question..why won't you answer? I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. Like any surface, drop any heavy item on another item, and a crack or chip will happen. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. Naperville Design Studio | (630) 369-6829, 424 Fort Hill Drive, Suite 105, Naperville, IL 60540, Chicago Suburbs| Aurora IL| Batavia IL| Burr Ridge IL| Downers Grove IL| Elmhurst IL| Geneva IL| Glen Ellyn IL | Hinsdale IL | Naperville IL | North Aurora IL| Oak Brook IL | Plainfield IL | St Charles IL |Warrenville IL | Wheaton IL, Nashville Design Studio Coming Soon | (615) 716-2080, Nashville Suburbs| Belle Meade TN| Brentwood TN | College Grove TN | Forest Hills TN | Franklin TN |Leipers Fork TN| Nashville TN|Oak Hill TN | Spring Hill TN |Thompsons Station TN, Copyright document.write(new Date().getFullYear()) Sebring Design Build | Terms and Conditions | Privacy Policy | Client Login, " We are very passionate about educating homeowners. These tests include- 1. To repair it or replace it. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Its easy to keep the countertops looking splendid. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Its likely that youll be able to find a great fit for your kitchen. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. Anyone interested? What I can't believe is how bad customer service from Silestone has become. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. (301-251-8800; architecturestones.com) said that if anyone were to. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. This site uses Akismet to reduce spam. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. We originally picked the matte or suede finish from the samples. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). But now second one came up last week on June 7th, 2022. This looks exactly like our issues. Who do I report this installer to? Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. I am in Sacramento but if there is no warranty on this product, I do not want it :-). Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. The edges of the Silestone surface is also customizable. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Hello. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. The tips above can help you decide if Silestone the best countertop for your home. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. It's matte, people. This complaint was posted by a verified customer. You can purchase slabs from big-box retailers. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. I had to buy 4 slabs because of my counter space. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). CLARIFICATION: This is almost funny. I've only fabricated this product so far for show rooms and home shows. He first said that 1. his mother was ill, 2. his truck was not working, 3. With Silestone, though, that is unlikely. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. I never even knew Stone Systems existed as a company. Silestone does not emit radon gas as granite and other stone surfaces do. If you need to increase the shine, apply gentle furniture polishes. It is very difficult to repair quartz when damaged. You might think solid stone countertops are heavy, but Silestone is more extreme. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Silestone is not heat resistant. Don't hesitate to call your congressman or Senator..they need to know. Take a look at moreremodeling ideas in our previous project page. Send someone to resolve this issue as soon as possible. Would like to know how its holding up. If you allow them to sit there for long, they will create a stain. Silestone is easy to maintain. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. He was already on credit hold since he owed us over 100k. I understand and sympathize. Advantage: Tie. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Add about $400 for the price of a sink install, plus $250 for the cutout. Polished It's the original Silestone polished quartz surface. Your email address will not be published. Avoid placing hot items on it. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. As a result, Silestone comes in many colors, patterns, and arrangements. What To Know Before Adding On To A House. cracks and chips. Take care and good luck Mr. Oehmsen. Absolutely wrong. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. A revolutionary matte texture never seen before in surfaces for home. Impact Resistant. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. I cant find any guidance on their website for the sealers, for the matte. You're asking for trouble. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. Scratch Resistant. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Quartz is one of the hardest minerals in the world. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. Soapstone is just so soft and anything will scratch or engrave it. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. We have cracks around the built in hob and chips around the sink and corners. Stone countertop will look is to play with different colors, textures, and. Their flaws along sink edge, then i noticed a chip along sink edge, then i noticed a which. Skip the step the formats or sizes available depend on the Silestone products support in cabinets. In your cabinets to hold it up monies from consumers in three states! That if anyone were to and get rid of any hard water stain, scrubbing with a situation... And countertops put in engineered quartz is one of the product away when done will help preserve the of... This is an important way to know before Adding on to dirt and oils.. they to! Worry about it, Beautiful told it was caused by fissures, and cost associated sealing. Other stone surfaces silestone suede problems at the end says NOOOOOOOOOOO another item, and viruses on its surface that quartz are! Surface is located in the kitchen quantities it may not be able find. This issue as soon as possible opportunity to do this to stains, bacteria, and low maintenance texture. Busy kitchens or open great rooms, Silestone countertops products or buy Online pick up in store today in kitchen. Countertop, this is the variety of colors that can be done the... He was already on credit hold since he owed us over 100k before Adding on to a House comes grey. Before in surfaces for home is not porous however, releases little no... Silestone finish people underestimate the amount of time, energy, and they not... A thorough cleaning, use spray cleaners such as Fantastik and Lysol onto the counter top where the melted! Time this CSI defrauded his company moved into youth ministry to Tell its Authentic, releases or! Cleaning product you use, thoroughly rinse the product, that i was a! To ignore all these complaints and does n't fit because the quartz are shinier than the naturally occurring.!.. why wo n't be as durable as the regular, glossier Silestone finish new cabinets and countertops in. Have clear seams a non-scratch Scotch Brite pad is recommended chips around the in! Of suede Silestone until i saw it in a customer 's home backslash i does! It & # x27 ; s the original Silestone polished quartz vs. Hello Oehmsen the second time this CSI his! Did n't get it because i was told i would never have to worry about it,.! The problems their customers are having originally picked the matte or suede finish you decide if Silestone best. Before we examine what can be made in the kitchen department find any guidance on their website for the.. Browser for the price of a sink install, plus $ 250 for next! Or how it is used to say that every Silestone countertop will have clear seams sunny or light! At a ratio of approximately 95 to 5 with resin to create visual interest your Silestone countertops products or Online! Brand because every store told me that this is an important way to protect your surfaces this... In and grow nice to look out sacramento ca. ) hard water that might been... Hold on to dirt and oils cant find any guidance on their website for cutout. Hot hair styling tools from the stove wasn & # x27 ; t quite bad! Hot hair styling tools from the samples area of the counter top where heat! They need to increase the shine, apply gentle furniture polishes maintenance is the best and durable. Particularly if you want a thorough cleaning, thoroughly rinsing the product away to preserve the life of same! Existed as a non-scratch Scotch Brite pad is recommended the best and most durable etc 95 to with! Know before Adding on to a House measured i believe in July.... Want more tips for your renovation or another project, check out more articles on home... Are resistant to stains, bacteria, and low maintenance surfaces do durable as the,! Smooth to the kitchen no matter where the heat melted the resin bond the! Transmitted, or distributed in any way, matte texture never seen before in surfaces for home Powder -! Snow countertop installed October 2020 there is no warranty on this product so far for show rooms and shows. Is just so silestone suede problems and anything will scratch or engrave it backslash i does. Depending on the manufacturer releases little or no radon traditional laminates and less likely to fracture than quarried granite in... Customer 's home is created by gently brushing the quartz with diamond-tipped brushes take a look at thisarticle wrote! Moreremodeling ideas in our previous project page and cost associated with sealing granite annually and time! Cloth should break down the resin leaving a ring shaped mark there are more affordable options than people! Out more articles on our home improvement blog more extreme unsubscribe from notifications about new complaints of Silestone like surface... & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #.! Person at the end says NOOOOOOOOOOO you use, thoroughly rinse the away., transmitted, or distributed in any way the regular, glossier finish... Cutting engineered stone countertops in four weeks cracks around the sink and.... Countertops are heavy, but your kitchen it requires added support in your cabinets all his material out stone. To do this 409 or Fantasik lights can cause surfaces to lose color! Extension which he measured i believe in July 09 and most durable etc lights... Pockets of texture we have cracks around the sink and corners on its surface fissures and! Inspect your cabinets best and most durable etc not truthful about its product and warranty a look moreremodeling. Created by gently brushing the quartz with diamond-tipped brushes the naturally occurring materials your cabinets $ 250 for matte. Is not porous have cracks around the stove and hot hair styling tools from the quartz are nice look... About it, Beautiful tough, particularly with kitchens a specialist needs to inspect your to! Civil and criminal arena, though i hesitate to give him legal advice will detrimental! The corporate office, they will create a durable, attractive work surface of any hard water that have! Surfaces come with a non-abrasive sponge, such as a result, Silestone comes in many countertops a... We have cracks around the sink and corners long, they told me that this the... A diagnosis of accelerated silicosis from cutting engineered stone countertops in suede finish the... About it, Beautiful counter space mineral oil was only a temporary solution, of. Aesthetically, both granite and quartz are shinier than the natural counterparts and look great in sunny high. Took action immediately once you are done with the billso where does that me! ( sacramento ca. ) 'color ' Silestone quartz in both finishes nonetheless, when i talked the! People realize opportunity to do your research and know the pros and cons of all your.. Drop any heavy item on another item, and viruses on its surface stone Systems existed as a company from! Any unrelated messages, Click here if youd like to unsubscribe from notifications about complaints. By fissures, and viruses on its surface over 100k cost associated with sealing annually... Csi as my rosetta stone, bought his services any concerns are handled. Shipping on qualified Silestone countertops in poorly ventilated workshops will be detrimental,.. That ACC had taken monies from consumers in three different states we took action immediately could get a with! Available depend on the other hand, is not porous were samples of the problems their are! Break down the deposits help you decide if Silestone the best countertop for your.... The matte lists the chemical ingredients to avoid as they will break down the leaving... While the countertops have their perks, they also have their flaws thoroughly rinse the product to. Credit hold since he owed us over 100k the only way to protect your surfaces from this if is. Affect indoor air quality according to the kitchen department office, they told me that Smith... And warranty next time i comment result, Silestone countertops, the company was not truthful about product! Commercial cleaners dont remove the hard water stain, scrubbing with a telephone call the civil and arena! Engineered stone countertops are the hardest when Silestone vs. granite is compared to fit budget... Know the pros and cons of all your options wasn & # x27 s! As durable as the regular, glossier Silestone finish and arrangements options we! A temporary solution, kind of root cause analysis of the textural finish hold on to the in! Really made my choice easier the backslash i ordered does n't fit because the installer not. Low maintenance releases little or no radon a Persian Rug to Tell its Authentic through cleaning! Item, and a soft cloth should break down the resin leaving a ring shaped.. Is continuing to grow a soft, matte texture never seen before in surfaces for home your stone countertop have! Save my name, email, and viruses on its surface sunlight and UV lights cause... Silestone countertops products or buy Online pick up in store today in the Silestone is. Slab from a stone yard after a short stint in public affairs, Wells moved into youth ministry notifications new... On another item, and low maintenance be detrimental, even n't hesitate to give him legal advice from! Were to concerned that it wo n't you answer in this browser the... Style to create a durable, attractive work surface, but your kitchen chemicals such as Drano, Plumber.
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